医疗健康系统面临着越来越大的压力，需要创造更多的价值，提供更有效的服务，并响应更高的患者需求。更好的客户服务和更低的成本目标；更大的价值和更高的效率，似乎是冲突的。
本文认为，借助其他行业的技术-例如制造业的标准化，零售业的个性化-可以为实现这些看似矛盾的目标提供有益的经验。
其他行业的主要经验
25-65%*的医疗服务费用是由不必要的差异造成的。因此，减少不必要的差异是充分发挥精准医疗潜力的重要优先事项。但重要的是要区分不必要（“坏”） 的和合理（“好”） 的差异-“坏”的差异需要消除，而“好”的差异需要增加。更大程度的标准化和个性化可以帮助实现这一目标。
About Prof. Michael T. Modic
Prof. Michael T. Modic joined Vanderbilt University Medical Center in 2018 as Senior Vice President Population Health and Professor of Radiology and Radiological Sciences. He works with the Population Health team integrating clinical activities and establishing and enabling evidence based clinical standards across diverse network-based ambulatory and inpatient settings. Prior to joining Vanderbilt, Michael T. Modic practiced for more than 35 years in Cleveland primarily at the Cleveland Clinic where he also served as Chairman of the Division of Radiology from 1989 through 2006, Chairman of the Neurological Institute from 2006 through 2015, and as Chief Clinical Transformation Officer until December 2017.
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